Has Tmnet reached saturation point?

For the past few months, I had experienced connection problems with Tmnet every few weeks, each time it lasted from a few hours to 1-2 days, sometimes even more. Are we asking too much if we were to expect uninterrupted service for a much longer period?

Sometimes, it coincided with a major political event like Umno General Assembly or PM Najib's visit to Perak. Anything to do with bandwidth which IT people used to bandy about? If so, then it is also possible that Tmnet has already reached saturation point based on its current capacity and inevitably some customers had to be sacrificed now and again. Assuming my guess is right, and even if wrong, the fact that we are denied service for a number of days in a month (which can easily be confirmed from our reports), I think TM should consider giving us rebates for the affected days. This should be stated in their Customer Service Charter (if there is one), if not already mentioned. If there is no such commitment to provide high standard of service, then it is time to consider having one.

Each time there was service interruption, my mind would think of migrating to another service provider (thank God there are others), but then again, it is a case of dealing with the devil I know and the angel I do not know. At my age, some are more into taking risks, while others like me would rather put up with crappy service until my patience wears out.

From a conspiracy point, there is a real possibility that internet service providers controlled by BN could be used to interrupt service during crucial campaigning before the next General Election. Can we be blamed for being cynical with our government, especially with the never ending shenanigans by political leaders reported daily?
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